Room 06 · Information desk
How can we help?
Answers to common questions, and the quickest way to report a problem with an app we look after.
I have an app built by someone else. Can you support it?
Usually yes. We start with a paid code and infrastructure review so we can tell you honestly what condition it is in, what it will cost to maintain and whether anything is urgent.
My app was rejected by Apple or Google. Can you help?
Send us the rejection message and the guideline cited using the support form. We will explain what it means and the likely fix. Many rejections relate to metadata, privacy declarations or reviewer access rather than code.
How quickly do you respond?
We aim to reply to messages within one working day, Monday to Friday, 09:00–18:00 UK time. Response times for urgent issues on support plans are agreed in writing in each plan.
Who owns the code and accounts?
You do. Store accounts are registered to you, repositories are transferred to you, and the handover pack includes everything needed to work with another developer.
Do you sign NDAs?
Yes, a reasonable mutual NDA is fine before detailed discussions. For a first conversation, share only what you are comfortable sharing.
Can we meet in person?
Our address is a registered office, not a visitor studio. We work mainly remotely and can arrange in-person meetings in London by appointment.
Reporting an issue
Help us help you
- What you expected to happen
- What happened instead
- Device, OS version and app version
- Steps to reproduce, and screenshots if possible
Never send passwords or customer personal data by email or form.
Open a support requestDesk open Monday–Friday, 09:00–18:00 Europe/London. Email [email protected].